We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

There are certain situations -depending on returned condition - where we need to charge a 30 % Re-Stocking Fee and also where only partial refunds are granted (if applicable)

smoveyNorthAmerica requests that you provide notice within 24 hours of delivery of any missing items, damaged from transit, or as soon you discover a potential defect. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To start a return, you can contact us at smovey@zfit.com. Please note that returns will need to be sent to the following address: 

ZFIT-Studio - Wellness & Performance Enterprises

C/O Bernd Zimmermann

1223 Wilshire BLVD #888

Santa Monica, California

90403

USA

You can always contact us for any return question at smovey@zfit.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at smovey@zfit.com.